Work Flow and Telephony

Work Flow describes a process whereby the computer aids the office in a step-by-step activity. Until now, these activities have been done completely manually. By introducing computer technology to a Work Flow situation, some tasks can now be totally automated (e.g. calling patients to remind of a pending appointment) and others greatly enhanced (e.g. analysis of productivity of appointment schedulers).

The objective is, of course, labor savings and availability of more comprehensive analysis of data.

The following two pictures illustrate two Work Flow processes. Each utilizes the DNA Telephony System as an integral part of process.