If You Don't Believe Us . . . . .
When we say we have satisfied customers, we can prove it! The following are excerpts from letters received from our customers expressing their appreciation for our support: I would like to let you know how pleased we are with our computer billing and transmission package from DNA . .
On site training was extremely thorough. Any updating has been done promptly. Response time on any maintenance and repair has been equally prompt. . . .
Just a few lines to let you know how much easier work is since we installed our DNA system. How did we ever keep our accounts straight with our old ledger system? . . .
One of the many advantages of this system is its simplicity. In the three years with the DNA system, we have had many turnovers in our staff. Everyone has been able to learn this system quickly and with a basic understanding within a few days time. . . . . .
Your support system is a big advantage also. I have always had a prompt response from a qualified person for my problems. You have also helped in many ways when we need to add new features to the software.. . . . . . . .
I want to let you know that you can always use our group as a reference. We have nothing but good things to say about the service you and your staff provide. I can honestly say you have never promised anything that you failed to deliver, and every time we've asked for a special program, you've come though. . . . . .
Thank you for the great service . . . . .
We've just passed our second anniversary on DNA's system; I'd like to tell you how much we have all enjoyed using your software and working with you and your crew. I have to tell you that in the very beginning, when we were getting replies back to our RFP's, the tone of DNA's response was one of complete flexibility and a willingness to understand our needs. The tone of most of the other responses was, more or less, "this is what our system does, take it or leave it. If it can't do this or that function, too bad".
Buying a computer system is scary for many reasons, not the least of which is the fear of no support, or complete abandonment, after the vendor gets paid. We heard several horror stories like that. DNA and staff have never once let us down, doing everything promised and then going the extra mile. Even when the problem was one we caused ourselves due to inexperience, your staff helped us "fix it" and smiled while they did it. . . . . . .
These are but a few of our customers who are willing to express their appreciation for DNA, its software, and most important, its support. We will gladly provide an extensive reference list of our customers willing to discuss any aspect of DNA, its product, or its support.
How Can We Really Prove It . . . . . .
The best way to give you a better look a this system is to actually show you, by a thorough demonstration of the system, including an in-depth discussion of your concerns and problems. We would be happy to schedule such a demonstration at your convenience, either at your facility or at ours.